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ArekusuArekusu5年前
Dear MFC-Community,

I lost the two tiny chessmen which were part of the No game no life - Shiro Figure from Kotobukiya: ITEM #218050

I am a german living in Japan but I didn't find the right contact email address to ask Kotobukiya for help.

Does Kotobukiya replace parts at all? As it was my fault to lose them parts they send me replacement when I accept to pay them?

Thank you

Best,
Arekusu
クリク数:9,554 • マイリスト数:0コメント数:6

コメント6

I just received and answer from kotobukiya japan (support@kotobukiya.co.jp). They will replace the two lost chessman for free!! :)
5年前
Moro5年前#2589526I have not had good experiences with Koto's customer service. I love them, but they are not helpful to overseas customers unless you have bought directly from their store. It's worth a try, but don't get your hopes up too much.

Thanks for the info. I will tell you about the result as soon as possible. Let's see
5年前
I have not had good experiences with Koto's customer service. I love them, but they are not helpful to overseas customers unless you have bought directly from their store. It's worth a try, but don't get your hopes up too much.
5年前
If you're living in Japan, most of these things are dealt by phone. There're usually phone numbers to call customer service in the box of the product.
5年前
ugendo5年前#2586914Looks like this is support: www.kotobukiya....
I've heard of them replacing broken parts, I'm not sure if they would replace parts you lost though. Worth a try.


Thank you so much for your help. I'll try and ask them
5年前
lesbian CEO of obsessive merch buying
Looks like this is support: www.kotobukiya....
I've heard of them replacing broken parts, I'm not sure if they would replace parts you lost though. Worth a try.
5年前
Premium Figure Imports

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